QUESTIONS ABOUT PURCHASE
What payment methods do you accept? For customers in Brazil, we currently accept Visa, Mastercard, Diners Club, Amex, and Discover credit cards. If you don't have a credit card, you can generate a boleto for payment.
I've never bought from this site. Is it safe? We are proud to use advanced online security systems, protocols, and hosting, exactly the same as major brands like Budweiser, Red Bull, Kylie Cosmetics, and Tesla Motors use. When it comes to payment, we have no access to your credit card data. Payment is made through Mercado Pago, specialized in secure online payments.
Are you accessible? I'm afraid to buy and not be able to contact you afterward. Yes, we are accessible. We have well-explained information about all purchase and delivery processes in various parts of the site, as well as a specialized and dedicated team to respond to you within 48 business hours.
Can I use more than one discount coupon? You can only use one discount coupon per purchase. However, there is a way to accumulate discounts! If we are running a seasonal promotion and the products are already displayed with a discount, you can combine this with a discount field to get an even greater discount.
How can I get free shipping? If your order contains one of the products with "free shipping" in the description, all other products you choose will also have free shipping.
ORDER CHANGES
Can I make changes to my order? Order changes can be made before the products are shipped, which occurs on average 3 business days after the purchase. If they have already been shipped and the tracking code has been provided, the products are no longer within our reach and have already left our distribution center, so we cannot change any aspect of the order.
I registered with the wrong email address. What should I do? Just send us an email with the subject "Change data" informing the correct email, and we will fix it for you! It is important to have an email that you frequently access because this is where we will send communications about orders and exclusive offers!
Can you change the delivery address? If the products have not yet been shipped, we can! Just send us an email with the subject "Change data," and we will handle it urgently to change the address before the products are shipped. If you contact us only after the products have been shipped, we cannot make this change as they are no longer within our reach.
QUESTIONS ABOUT ORDER SHIPPING
What is the processing, preparation, and shipping time for the order? From the moment we identify the payment, we start preparing your order. The average time for sending the products and providing the tracking code is 3 to 10 business days, which may vary during holidays and high shopping volume periods.
How soon can I track my order? The tracking code is automatically provided and sent as soon as the product is shipped, approximately 3 to 10 business days after the purchase. The order can be tracked through our "Track Your Order" page.
If the message "not found" appears, don't worry! The post office system takes 5 to 10 days for international tracking codes to appear in it. In this case, just wait and try again after a few days.
When will I receive my products? As the products are imported, they take between 2 to 6 weeks to reach your address, but our average time is 22 business days.
Is there any risk in shipping? How does your process work? Delivery is safe and 100% guaranteed. The products are shipped from our distribution centers in Europe, the USA, and Asia. The initial route is handled by a carrier in the country of origin until it reaches Brazil. The rest is handled by the post office.
